Frequently Asked Questions

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Frequently Asked Questions

Accounting

Sign in to your portal, and under the Payment tab → “Scheduled Payments”, select “delete” to cancel, or “skip” to skip the next payment.

Immediately call our office to speak with the Accounting department at (510) 704-1240. Failing to contact us could lead to an eviction.

Move In

Per the lease, the security deposit and the first month’s rent are due upon signing. Please be sure to make those payments immediately upon the execution of the lease. The lease is not binding until payments are made and in no circumstances will keys be issued prior.

Please refer to your lease agreement to confirm which utilities are covered and which you will need to turn on.

To turn on electricity/gas service:
go to www.pge.com, or call PG&E at (800) 468.4743

To turn on water service:
go to www.ebmud.com, or call EBMUD at 866.403.2683

The appropriate leasing agent will coordinate directly with you or provide the on site manager’s contact information to schedule your move-in/key pickup.

Move Out

Upon expiration of the initial lease term or any subsequent renewal terms, written notice of termination is delivered by the tenant to SG Real Estate at least thirty (30) calendar days before the intended vacate date.

Upon receiving written notice of your intent to vacate (send to: leasing@sgrealestateco.com), you will receive detailed instructions on the next steps in the process including: pre-move out inspections, key return, and security deposit processing.

SG does not allow tenants to break their lease early without penalty, UNLESS a tenant finds a qualified replacement tenant to take over. In the event that a replacement tenant is found, the primary tenant is responsible for rent owed up through the period immediately preceding the replacement tenant commencing rent payments. For more questions about termination of leases, please contact our Leasing department at (510) 704-1240

Please be sure to turn off any utility accounts or other services that are in your name immediately upon moving out. Failure to do so may result in extra charges from those utility companies that you will be responsible for.

Maintenance

SG is unable to assist with lockouts, so you will need to call a locksmith at your expense.

If you have security concerns and feel that you need to change your locks during your tenancy, it will be allowed. Lock changes will be at your own expense, and it is required that a new key is supplied to SG.

Should tenants believe any electrical or gas equipment may create a hazard, including gas leaks, or otherwise be unsafe, tenants should immediately call PG&E at 800.743.5000 to inform them of the potential hazard as well as submit a work order to SG using the contact information above.

Please be sure to turn off any utility accounts or other services that are in your name immediately upon moving out. Failure to do so may result in extra charges from those utility companies that you will be responsible for.

Check the breakers in your apartment, if accessible, to see if they got tripped and turned off. Not all apartments have breakers located inside the unit.

Note: Breaker boxes are typically located in one of the following areas: hallways, kitchens, & closets

If there are certain outlets not working in your kitchen or bathroom, check for the GFCI buttons on one or more outlets in the affected room and press the ‘Reset’ button, then the ‘Test’ button.

Check PG&E for local outages using this link:
pgealerts.alerts.pge.com/outagecenter

If you are paying for PG&E Service check your account as service can be turned off due to non-payment.

If none of the above suggestions resolve units issue with power, please reach out to SG Real Estate for further assistance by dialing our maintenance line (510) 704-1240 ext. 1.

Most garbage disposals have a reset button or Allen wrench adjustment located under the canister. Try to press this button to reset the garbage disposal before calling for maintenance and/or use an Allen wrench to rotate the blade if something has become lodged. Please make sure the breaker is off for the disposal, and keep your hands out of the garbage disposal at all times. Also, please take care not to allow non-food objects or excessive amounts of debris into the garbage disposal.

GFCI outlets are usually placed by sinks, bathtubs or water sources in homes that need an electrical outlet within six feet of the source. If the GFCI is tripped, you can lose power to a whole room or part of the house.

You can reset the GFCI to restore power. The GFCI outlet has a test button and a reset button. Check the GFCI buttons in the affected room and press the ‘Reset’ button, then the ‘Test’ button.

If the outlet is working correctly, you can press the test button and the outlet will be shut down until you press the reset button. The test button should be tested monthly to ensure it is working correctly.

This may indicate the presence of smoke in your unit. If it is possible that there is a fire or gas leak in your unit or building, call 911.

This typically means that the battery needs to be replaced on the detector. Per your lease agreement, it is the tenant’s responsibility to replace the smoke detector battery when necessary. If the smoke detector is not safely accessible, please reach out to SG for assistance.

Per your lease agreement it is the tenants responsibility to replace the light bulbs in their unit when necessary. If the bulb is not safely accessible, please reach out to SG for assistance.

Yes. Clogged sinks and/or toilets are a tenants’ responsibility per the lease and law in California, and you’ll need to tend to the matter individually. Some suggestions are as follows:

  1. Use a household plumbing auger/snake which can be purchased at your local hardware store for either sinks or tubs or toilets.
  2. Use a local plumber or rooter service, many of which are available 24 hours per day. In general, please use care with what you put down the drain and/or toilet and try to prevent clogs by not overloading the pipes or putting things in that can get stuck.

If you are still having issues that cannot be resolved, email Gracy and her team:
support@sgrealestateco.com

Helpful Tips

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